General conditions of shipment
The delivery is made only after confirmation of the payment by the banking organization of the Seller.
The products are delivered to the address indicated by the Customer on the online order form. Any additional costs resulting from incomplete or erroneous information provided by the Customer will be charged to the Customer. For reasons of availability, an order may be the subject of several successive deliveries to the Customer.
The delivery takes place, according to the mode chosen by the Customer, within the following time limits:
6 to 8 days
Delivery times are given as an indication. No compensation may be claimed from the Seller or the carrier in the event of late delivery. If the delivery time exceeds thirty days from the date of the order, the sales contract may be terminated and the Customer reimbursed.
- Verification of the order
Upon receipt of the products, the Customer or the recipient shall check the good condition of the delivered product or the conformity of the service provided.
In the event that one or more of the products ordered are missing or damaged, the Customer or the recipient must make the necessary reservations to the carrier at the time of delivery and immediately inform the Seller.
Verification shall be deemed to have been carried out as soon as the Customer or a person authorized by him has received the order without expressing any reservations.
Any reservation not made in accordance with the rules defined above and within the time limits set shall not be taken into account and shall release the Seller from any liability towards the Customer.
- Error of delivery
In the event of a delivery error or non-conformity of the products with the indications on the order form, the Customer shall inform the Seller within three working days following the delivery date.
Any claim not made within the time limit shall not be taken into account and shall release the Seller from any liability towards the Customer.
- Returns and exchanges
The product to be exchanged or refunded must be returned to the Seller as a whole and in its original packaging, according to the following terms and conditions:
products returned within 14 working days after receipt to the following address Stationsstraat 30/202, 2800 Mechelen Belgium
Any claim and any return not made in the rules defined above and within the time limits could not be taken into account and will release the Seller from any responsibility towards the Customer.
Any product to be exchanged or refunded must be returned to the Seller as a whole and in its original packaging. Return shipping costs are at the expense of the Customer.
Guarantees
The Seller guarantees the conformity of the products or services to the contract in accordance with the law in force at the time the contract is concluded.
- Warranty of conformity
If the Customer is a consumer, he has a period of two years from the delivery of the product to implement the legal guarantee of conformity. Notwithstanding, if the product purchased was a second-hand good, the warranty period is one year.
The lack of conformity must be reported to the Seller as soon as possible and, in any event, no later than two months after its discovery.
Right of withdrawal
If the Customer is a consumer, he may exercise his legal right of withdrawal within 14 working days following the delivery of the goods or the conclusion of the service contract.
After having communicated his decision to withdraw, the Customer has 14 days to return the goods.
Any withdrawal not made in accordance with the rules and deadlines defined in this article shall not be taken into account and shall release the Seller from any liability towards the Customer.
The Customer may request a refund of the returned product, without penalty, except for the return shipping costs, which remain at the Customer’s expense.
The return or exchange of the product can only be accepted for products as a whole, intact and in their original condition, in particular with complete, intact packaging and in saleable condition.
The Seller shall reimburse the Customer for the totality of the sums paid, including delivery costs, within 14 days of the recovery of the goods or of the transmission of a proof of shipment of these goods.
If the order concerns, in whole or in part, digital content not provided on a physical medium, Customer hereby agrees to forfeit, for such digital content, its right of withdrawal in order to be delivered as soon as possible.